RETURNS POLICY:

Maso Returns Policy

We do not accept returns or exchanges unless the received product is found to be faulty or damaged.

If you happen to receive a product that is defective, damaged, or not as described, please contact maso.enquiries@gmail.com within 14 of receiving the item. When contacting us, kindly provide relevant information, including your order number and a description of the issue. Our team will guide you through the return process.

For Pre-Order drops, all sales are final. We cannot swap sizes or refund too big/small items because your order is specifically made for you, meaning that they are deemed bespoke and made to order. We can only offer returns or refunds if your product is faulty or damaged upon arrival.

*It is important to note that certain items are non-returnable, including those without original tags or packaging, items showing signs of wear or use, and products not directly purchased from Maso, for example through Depop or Vinted.*

For any inquiries or concerns regarding our Returns Policy, please reach out to our team at maso.enquiries@gmail.com.

Maso Privacy Policy

Our Privacy Policy is designed to keep you informed about how we handle your personal information.

When you engage with our website or services, we may collect details such as your name, contact information, and billing details to enhance your shopping experience. This information is solely used for order fulfilment.

Should you have any inquiries, feel free to reach out to us at maso.enquiries@gmail.com.

SHIPPING AND CUSTOMS:

Please note that Maso does not take responsibility for customs charges imposed by the destination country. We provide tracking information for your convenience. International orders that are eligible for return are to be done so at the buyer's expense. In the event of a refused delivery due to customs duties, taxes, or any other viable reason for refusal, we do not take responsibility. Should a parcel be returned to us due to refusal or non-payment of customs charges, Maso will only re-ship the parcel at the buyer's expense, as the initial shipping costs have already been covered on our behalf.

If you have any questions or need assistance, our team is here to help at maso.enquiries@gmail.com. We appreciate your understanding!

Love

Maso :)